Effective From: 16 Jun 2025 

Return, Refund & Shipping Policy   

  

Thanks for shopping with Mologic Ltd trading as Global Access Diagnostics 

If you are not entirely satisfied with your purchase, we're here to help.    

  

Contact Details 

We are sorry you have a problem with your order.   

Please get in touch so we can help you using the e-mail below or using the contact form on our website. 

technicalsupport@globalaccessdx.com  

 

When getting in touch please reference; the product, your company name, order reference, batch numbers, reason for the enquiry and how you wish us to respond to your request.  

 

Returns 

You have 14 calendar days to return an item you purchased on-line from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be liable for any return shipping costs.  Please get in touch using the details above prior to shipping your return.  

  

Refunds   

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 30 days.  You will receive the credit within a certain amount of days, depending on your card/bank issuer's policies. 

Refunds will be given for the cost of the products including shipping and VAT (where paid). Customs charges refunds (where possible) should be handled locally.  

  

Shipping Policy 

  

Thank you for visiting and shopping with Mologic Ltd. The following are the terms and conditions that constitute our Shipping Policy. 

  

Shipment Processing Time 

  

All orders are processed as quickly as possible and typically within 10 working days.   

  

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

  

Shipping rates & delivery estimates 

  

Shipping charges for your order will be calculated and displayed at checkout. 

 ​​​​​​

​Delivery delays can occasionally occur. 

  

Shipment confirmation & Order tracking 

  

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

  

Customs, Duties and Taxes 

  

Mologic Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

  

Damages 

  

Mologic Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

  

Please save all packaging materials and damaged goods before filing a claim.